Byte Store

Refund and Returns Policy

Effective Date: 20/06/2025

At ZoneForge, we want you to be fully satisfied with your purchase. If you receive a product that is defective, damaged, or not as described, we are here to resolve it with care and transparency.

🧾 Return Eligibility

✅ You are eligible for a return or refund if:

  • The product is damaged, defective, or the wrong item was delivered.
  • The issue is reported within 24 hours of receiving the product.
  • The item is unused, in its original condition, and in the original packaging.
  • You send the product back to our return address.

❌ You are not eligible for a return/refund if:

  • You used the product and later changed your mind.
  • You request a return after more than 7 days without prior notice.
  • The product was damaged or modified after delivery.
  • You refuse delivery without a valid reason.

🛑 Non-Returnable Items

We do not accept returns on:

  • Personal care or intimate items (e.g., trimmers, underwear, grooming items)
  • Perishable goods (e.g., food, flowers)
  • Gift cards or digital/downloadable software

💰 Refund Process

Once we receive your returned product:

  • We will inspect the product within 2–3 business days.
  • If approved, we will issue a full refund via bKash, Nagad, or your preferred method.
  • Refunds are processed within 7 business days.

🚚 Return Instructions

To return your item, please ship it to the following address:

ZoneForge Returns
Plot 87 (BNS Center), Suite 505, Sector 07, Uttara, Dhaka 1230
📞 Phone: 01610-990293

Note:

  • Return shipping costs are your responsibility and are non-refundable.
  • We recommend using a trackable courier service when returning items.

🔁 Exchanges

We only offer exchanges for items that are defective or damaged.
If you need an exchange for the same item:

🎁 Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • You’ll receive store credit for the value of your return.
  • Once the return is received and approved, a gift certificate will be emailed or posted to you.

If the gift was not sent directly to you, the refund will go to the original buyer.

❓ Need Help?

For any questions or concerns regarding returns and refunds, contact us at:

📧 Email: info@zoneforge.shop
📞 Phone: 01610-990293